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How does the university name change impact its information technology services?

University domains and websites are changing

Following the university’s announcement of its new name in April 2022, CCS has changed the university’s website domain from “ryerson.ca” to “torontomu.ca”.

If a website you manage is hosted on Adobe AEM, your website domain will have automatically been migrated to the new torontomu.ca domain. If you have any questions about the domain migration in Adobe AEM, please visit the web support page on our website.

In some cases, departments may manage websites hosted on systems other than Adobe AEM, such as Google Sites or WordPress, or have a website externally hosted by a third-party vendor that may still reference Ryerson in the website domain. To request a hostname change for a website that is not hosted on Adobe AEM, please complete the google formUniversity Name Change - Hostname Transfer Request form, external link

Upcoming changes to university email addresses and their impact on Gmail

CCS will be using the mid-year winter break to migrate all student, faculty and employee email addresses from “@ryerson.ca” to “@torontomu.ca.” This will take place between December 26, 2022 and January 6, 2023.

No action is required on the user's part to switch over their existing “@ryerson.ca” email address to “@torontomu.ca” as the change will be made automatically by CCS. Emails sent to “@ryerson.ca” addresses will continue to be delivered to the recipient's new “@torontomu.ca” address for a period of time. CCS will be monitoring the usage of Ryerson email addresses after the switch and will reassess the need to continue delivering emails.

We recommend that community members notify contacts who are outside of the university about your new email address in January once the email change has been completed. 

Some Gmail settings and configurations may need to be manually reviewed and updated by you after the email change. The following are Gmail settings or configurations that will not automatically be updated following the change to university email addresses.

Gmail settings and configurations

If you have set up mail filters that specifically reference “@ryerson.ca” addresses or contain “Ryerson”, these will not be automatically updated for you. We recommend that you review your forwarding settings and update these as needed after the email addresses have been changed.

If you have set up email forwarding to forward to an “@ryerson.ca” account, the address will not automatically be updated in your personal Gmail settings. It is recommended that you review your forwarding settings and update these as needed after university email addresses have been changed.

Any labels you have created within Gmail to organize your emails that include “Ryerson” in the label name will not automatically update following the change and will need to be manually renamed.

When searching for emails in your Gmail inbox after the change to university email addresses, all emails received from university community members prior to the email address migration will still include “@ryerson.ca” and will not automatically be updated to “@torontomu.ca.”

If you are using iOS or Android mail applications or clients that are not Gmail on your mobile devices, you may be required to update their settings to retain access to these applications once university email addresses are switched over to the new domain. 

After the change, your “from” address may not automatically update and you may be required to manually change the display of your email address within the app or client to your new “@torontomu.ca” email address.

Impact on Google Workspace

Once university email addresses have changed, your Google Workspace core apps (Gmail, Drive, Calendar, Contact, etc.) will automatically retain all your emails, files stored and shared on Drive and your calendar appointments. No action is required on your part to retain access to Google Workspace core apps, but there may be some settings or configurations that cannot be automatically updated that you should review and make updates to.

All meetings and events booked through Google Calendar prior to the change to email addresses will automatically update and will not require you to reshare invitations.

If you have granted calendar sharing permissions with someone with an “@ryerson.ca” address, your calendar will continue to be shared for a period of time.

We encourage you to review your calendar settings and update your calendar permissions to include a user’s “@torontomu.ca” address following this change. 

Sharing permissions for any folders or files in your Google Drive, including Google Docs, Sheets, Slides and Forms, shared prior to the change to email addresses will be retained and will not require you to reshare them with collaborators.

Commenting and assigning tasks using “@ryerson.ca” email addresses will automatically notify users at their new email address for a set period of time.

Following the email address migration, you will need to manually update any “@ryerson.ca” email addresses you’ve saved to Google Contacts as saved addresses will not automatically update to “@torontomu.ca.”

However, the university’s Contact and Directory will automatically be updated following the change to university email addresses so you will be able to search for a community member’s new “@torontomu.ca” email address when composing an email.

Impact on third-party apps

In some cases, users may have connected third-party apps to their TMU Google Workspace account or signed up for third-party apps using their “@ryerson.ca” email address. The change to university email addresses may impact your ability to access these apps or any data or files stored with them. 

Third-party apps are websites, standalone apps, apps you can integrate with your Google Workspace account to enhance existing Google Workspace services or features (e.g. apps found on the Google Workspace Marketplace), web browser plugins (including plugins or extension available on Chrome Web Store) and mobile apps that have not been created by Google. 

Learn which third-party apps have been granted access to your TMU Google account.

In some instances, CCS directly supports or manages third-party apps and cloud-based applications. For these third-party apps and cloud-based applications, the change to email addresses will be managed by CCS and you will not be at risk of losing access to any files or data stored with these applications. No action is required on the part of the user to retain access to these applications.

Examples of CCS-managed and supported third-party apps or cloud applications include:

  • D2L Brightspace
  • Zoom
  • LinkedIn Learning
  • Learning apps integrated with D2L Brightspace

Some third-party apps are connected to your Google Workspace account and are granted basic access to your account in order to access features or improve functionality. In some cases, third-party apps will not store data or files in their own application and will instead use cloud-based storage. 

Once your email address changes, upon attempting to use a third-party app connected to your Google Workspace account, you will automatically be prompted to re-authorize permissions to allow the app to access your Google Workspace account.

Examples of third-party apps that may be connected to your Google Workspace account that will require re-authorization include:

  • Asana
  • LinkedIn
  • Slack
  • SurveyMonkey
  • Trello

While CCS allows the use of many third-party apps with your Google Workspace account, we do not provide direct support for these apps and are unable to control how the change to university email addresses will impact your ability to access these third-party apps or any data and files stored with them.

If you’re using a third-party app that directly stores data or files, we recommend that you contact the app vendor, developer or your sales representative in advance of this change to university email addresses to ensure you retain access to your data and files. 

Once university email addresses have changed to “@torontomu.ca”, login information stored in the vendor’s cloud-based system will change and users may lose access to files and content stored in the system as the new email address may be flagged as a new user rather than an existing one. To retain access to these applications and access to any files stored with them, users will need to contact the vendor in advance of this change to inform them that their email address will be changing to “@torontomu.ca”. 

Examples of third-party apps with cloud-based storage include:

  • Asana (a web application for project management used by some teams at TMU)
  • LinkedIn
  • Salesforce

If you or your team manage departmental or generic university email addresses (e.g. help@ryerson.ca), we encourage you to review if these email addresses are associated with any connected third-party apps as the change to university email addresses may impact your ability to access these apps and any data or files stored with them.