Replace Your OneCard
The OneCard Office will be performing system maintenance on Friday, February 2, 2024. During the maintenance, we will be unable to print a new OneCard. We apologize for any inconvenience this may cause. Full service will resume on Monday, February 5, 2024.
Step 1: Report your lost or stolen card to the OneCard Office as soon as possible
You can do so by email or phone. Once reported, the OneCard office will deactivate your card.
Phone: 416-979-5000, ext. 557565
Step 2: Replace Your Card by visiting the OneCard Office
No ID is required, and the information from your previous card is automatically transferred to the new card, which is printed on the spot
If your card is lost, stolen or damaged, you are responsible for the cost to replace the card.
Toronto Metropolitan University OneCard
Community Member Card
Placement badge (requires authorization from Department of Nursing, Central Placement Office or the Midwifery Office)
Changing your name or photo on your existing card
Please note for these replacements, your original card must be present and any name change must first be processed through the Registrar's Office or Human Resources. For more information, students should visit the How to Update a Chosen/Preferred Name page and employees should email firstname.lastname@example.org.
Replacement cards are final sale
If you lose a card and cancel it, it can be reactivated once located as long as you haven’t replaced it. Once a cancelled or lost card is replaced, it cannot be reactivated for any reason. There are no refunds for replacement cards, even if the original card is located.
If you require access to buildings without a OneCard
If you do not have your OneCard and need access to a building, please contact TMU Security at 416-979-5040 or email@example.com.
OneCard not working?
If your OneCard is not working, please contact firstname.lastname@example.org for support.