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Replace Your OneCard

The OneCard Office will be performing system maintenance on Friday, February 2, 2024. During the maintenance, we will be unable to print a new OneCard. We apologize for any inconvenience this may cause. Full service will resume on Monday, February 5, 2024.

Step 1: Report your lost or stolen card to the OneCard Office as soon as possible 

You can do so by email or phone. Once reported, the OneCard office will deactivate your card.

Phone: 416-979-5000, ext. 557565

Step 2: Replace Your Card by visiting the OneCard Office

No ID is required, and the information from your previous card is automatically transferred to the new card, which is printed on the spot

Replacement costs

If your card is lost, stolen or damaged, you are responsible for the cost to replace the card.

Card type


Toronto Metropolitan University OneCard


Community Member Card


Placement badge (requires authorization from Department of Nursing, Central Placement Office or the Midwifery Office)


Changing your name or photo on your existing card

Please note for these replacements, your original card must be present and any name change must first be processed through the Registrar's Office or Human Resources. For more information, students should visit the How to Update a Chosen/Preferred Name page and employees should email


Replacement cards are final sale

If you lose a card and cancel it, it can be reactivated once located as long as you haven’t replaced it. Once a cancelled or lost card is replaced, it cannot be reactivated for any reason. There are no refunds for replacement cards, even if the original card is located. 

If you require access to buildings without a OneCard

If you do not have your OneCard and need access to a building, please contact TMU Security at 416-979-5040 or

OneCard not working?

If your OneCard is not working, please contact for support.