OneCards with funds on them are considered dormant if there has been no financial activity for a period of two years (24 consecutive months) upon leaving Toronto Metropolitan University.
- Students who are no longer registered at the university have two years from their graduation date or withdrawal date to request a refund for the remaining balance on theirOneCard.
- Staff and faculty who are no longer employed by Toronto Metropolitan University have two years from the date they leave the university to request a refund for the remaining balance on their OneCard.
- Community Cards are purchased and managed by individual departments. Departments have two years from the OneCard’s last use to request a refund.
- Cash Cards that have been inactive for two years are considered dormant.
Please note that once a OneCard is considered dormant, any remaining funds are removed from the card and cannot be reinstated or refunded.
For refund requests please contact the OneCard office.