Should you use ChatGPT for mental health?
When it comes to mental health, not everyone has easy access to professional help. Some people are turning to AI chatbots like ChatGPT but the technology can be dangerous because it doesn’t have safeguards in place, says professor Richard Lachman. (Photo: SEO Galaxy/Unsplash)
University life is stressful. Between exams, rent payments and relationships, it’s easy to feel overwhelmed.
While Toronto Metropolitan University (TMU) students have access to free mental health support, not everyone does. That’s why some young people are turning to AI tools like ChatGPT for help. But is it safe?
“I don't think we should be seeking therapeutic advice from a general purpose chatbot, like ChatGPT,” says Richard Lachman, TMU professor and expert in AI and ethics.
The problem with AI therapy
Professor Lachman says that ChatGPT is trained on everything on the internet. That means its advice could come from a mental health textbook or from Reddit comments.
“The answers are not necessarily best practices or best for you because ChatGPT does not understand the situation you're in,” he said.
As many as one-third of young people have tried mental health conversations with AI. The appeal is clear: ChatGPT is free, available 24/7, and easy to use. Some people feel more comfortable discussing difficult topics with AI than with a therapist.
“People are more willing to share and take risks with chatbots because they feel like they’re not being judged,” said professor Lachman. “But it’s not always therapeutically beneficial. It may just affirm what you’re feeling, instead of questioning or disagreeing, which is sometimes what we actually need to hear.”
Real risks
Content warning: This section discusses self-harm and suicide.
One rare but serious problem is that ChatGPT has encouraged users to self-harm.
The parents of an American teenager are suing OpenAI, the creators of ChatGPT, after their son died by suicide. They say chat logs show the AI validated his harmful thoughts instead of helping him.
OpenAI says ChatGPT is designed to direct people to seek professional help like crisis hotlines. But they admit the AI doesn’t always behave as intended.
Another concern is the lack of oversight, says professor Lachman.
“No one is vetting these apps and private companies. We don’t know what testing they’re putting their apps through. Even Sam Altman, the CEO of OpenAI, admits we don’t know how these things do the things they do,” said professor Lachman.
The loneliness epidemic
Some people use AI not for therapy, but to manage feelings of loneliness.
While AI can be entertaining and make you feel heard, it creates parasocial and one-sided relationships.
“AI has no empathy,” said professor Lachman. “You won’t get the pride that comes with a true mutual friendship.”
He adds that every hour spent talking to the AI is one less hour spent building real connections with people.
What you should do instead
Professor Lachman’s advice: Avoid using ChatGPT for mental health support.
If you feel like the internet is your only option, start by using campus resources to learn when you’re experiencing a mental health crisis.
If you’re not in crisis and still want to use ChatGPT, professor Lachman says to treat it like a research project.
- Ask the AI for sources
- Read the source material yourself
- Use critical thinking to check if the sources are reliable
- Remember that AI is often wrong
Get real help: Mental health resources for students
In addition to annual Wellbeing Week programming, TMU offers several supports for students on campus. There are also off-campus services.
Crisis support (available 24/7)
9-8-8 Suicide Crisis Helpline (external link)
- For anyone experiencing thoughts of suicide
- Call or text: 9-8-8
- Visit 988.ca (external link)
Good2Talk (external link)
- For Ontario post-secondary students
- Provides counselling, information and referrals for mental health, addictions and well-being
- Text GOOD2TALKON to 686868 or call 1-866-925-5454
- Visit good2talk.ca (external link)
TMU campus resources
Centre for Student Development & Counselling
- Free, confidential counselling with professionals
- One-on-one support, group counselling and peer support
- Culturally relevant support for equity-deserving students
- Location: Ground floor of Jorgenson Hall (JOR-07C)
- Book: csdc@torontomu.ca or 416-979-5195
- Learn more on their website
Medical Centre
- Health assessments, vaccinations and reproductive issues
- Gender-affirming care available
- Book: medicalct@torontomu.ca or 416-979-5070
Peer Support
- Group and individual peer support
- A space to share, feel understood and learn skills to navigate difficult times
- Contact: healthpromotion@torontomu.ca or 416-979-5000 ext. 4295.
Sexual violence support
- For all TMU students affected by sexual violence and other forms of gender-based violence
- Free, confidential, trauma-informed and healing-centred support
- Help with medical appointments, legal support, academic considerations
- Consent education and bystander intervention training
- Book: osvse@torontomu.ca
ThriveTMU
- Learn new skills to support your personal and academic well-being
- Resources include: 10 tips for resilience, (PDF file) Cultivate Your Happiness workbook, Thriving in Action