(PDF file) Working Paper: Online Communications and Service Delivery in Canada’s Settlement Sector: The State of Affairs
Pre-Arrival Experience with Social Media, Settlement Service Usage and Post-Arrival Labour Market Outcomes (external link) (external link)
(PDF file) Working Paper: Social media and internet usage rates on employment outcomes among newcomers in Canada
Settlement services need to improve their online offerings for tech-savvy newcomers (external link)
The Conversation Canada