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Replace Your Card

Important notice: For the Fall 2022/Winter 2023 semesters, all exterior campus building doors are locked and require a OneCard to gain access to the interior of campus buildings. This means that all employees must apply for their OneCard as soon as possible. Instructions for employees applying for and picking up their OneCard are available on the Get Your Card (Faculty & Staff) pages on our website. If you have any questions about applying for a OneCard, please contact that OneCard Office at onecard@ryerson.ca.

Your TMU OneCard is your single most important piece of identification while at the university. If your card is lost, stolen or damaged, you will be responsible for the cost to replace the card. This includes if you damage the card by punching a hole in it, wash it or knowingly scratch it.

Eligibility

In order to be eligible for a replacement OneCard, faculty and staff must have an active contract.

How to replace your card

If you lose your OneCard, it is critical that you report it lost or stolen as soon as possible. You are responsible for any unauthorized transactions resulting from the theft or loss of your card.

Act fast to protect the funds on your card

You are responsible for any unauthorized transactions resulting from the theft or loss of your card. If you are able to deactivate your card quickly enough before someone else uses it, you won’t lose the money on it. 

As such, it’s important for you to report your OneCard missing as soon as you notice it is gone. Once it's deactivated, the funds on your card are protected and can be transferred to a new card.

Notification occurs once you have reported your lost/stolen card to the OneCard office, at which point it will be deactivated.

Call or email and clearly indicate your full name and employee number

Phone: 416-979-5000, ext. 557565
Email: onecard@ryerson.ca

After you have reported your OneCard lost or stolen, you should get a replacement. You will be responsible for the cost to replace the card. This includes if you damage the card by punching a hole in it, wash it or knowingly scratch it.

Replacement costs

The costs associated with replacing your card are as follows:

Card type

Cost

TMU University faculty or staff OneCard

$35

Community Member Card

$35

Placement Badge (requires authorization from Department of Nursing, Central Placement Office or the Midwifery Office)

$20

Changing your name or photo on your existing card (original card must be present, name change must processed through Registrar’s Office first and supporting documents must be present at time of issuance)

$12.50

Non-ID Cash Cards

$1

Contact the OneCard Office at onecard@ryerson.ca and request a new card. You will need to include the appropriate accepted documents and your completed OneCard Request Form.

Once you arrive at the OneCard Office, photos will be taken on site and your card will be issued within minutes. Replacement OneCard may be picked up from the OneCard Office during the following dates and times:

Date: Time: Location:
Monday to Thursday 8:30 a.m. to 6 p.m. JOR-02
Friday 9 a.m. to 4 p.m. JOR-02
Saturday to Sunday Closed Closed

Important note: If you have a physical card but it is not granting you access to buildings on campus, please email onecard@ryerson.ca. In many cases, issues related to building and door access can be resolved remotely and do not require you to visit the OneCard Office.

 

Replacement cards are final sale

Replacement cards are final sale. There will be no refunds for replacement cards. Once a card is cancelled, it cannot be activated for any reason, even if you find it after replacing it.

If you require access to buildings without a OneCard

If you do not have your OneCard and need access to a secure building call TMU Security at (416) 979-5040 or email security@ryerson.ca.

OneCard not working?

If your OneCard is not working, please contact us at onecard@ryerson.ca or 416-979-5000, ext. 557565 and we will assess the issue.