Dr. Hyunghwa (Rick) Oh
Hyunghwa (Rick) Oh is an Assistant Professor at the Ted Rogers School of Management at Ryerson University. He obtained his Ph.D. in Hospitality Management from Kansas State University, M.S. in Hotel and Restaurant Management from University of Houston, and B.A. in Tourism Management from Tongmyong University. He has over 10 years experience in the hospitality industry, which includes being a hotel sales manager in Busan, South Korea and a management analyst for a sushi franchise company in Houston, Texas. His current research focuses on organizational behavior in the hospitality industry.
linkedin.com/in/rickoh1 (external link, opens in new window)
- Service improvisation, team effectiveness, leadership, empowerment, motivation, employee turnover, and job performance
| Peer reviewed publications |
| Oh, H., Jeon, H., Choi, J., Kellershohn, J. (2023). Will event volunteers' role ambiguity affect performance? Role of social exchange qualities and gender. Journal of Quality Assurance in Hospitality & Tourism. doi.org/10.1080/1528008X.2023.2178593 (external link, opens in new window) |
| Oh, H., & Jang, J. (2023). Service improvisation as a double-edged sword. International Journal of Hospitality Management, 108, 103367. doi.org/10.1016/j.ijhm.2022.103367 (external link, opens in new window) |
| Oh, H., & Jang, J. (2020). The role of team-member exchange: Restaurant servers’ emotional intelligence, job performance, and tip size. Journal of Human Resources in Hospitality & Tourism, 19(1), 43-61. doi.org/10.1080/15332845.2020.1672248 (external link, opens in new window) |
| Oh, H. (2018). The impact of team-member exchange on work outcomes: The mediating role of customer-oriented attitude in the full-service restaurant context. Journal of Tourism and Industry Research, 38(1), 21-32. |
| Book contributions |
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Jang, J., Kim, M., & Oh, H. (2020). Hotel market analysis: The case of Beijing in China. In M. A. Gardini, M. C. Ottenbacher, & M. Schuckert (Eds.), The routledge companion to international hospitality management (pp. 392-400). Taylor & Francis. |
| Refereed conference proceedings and presentations |
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| Oh, H. & Linda, I. (2022, July 13-15). Does emotional intelligence boost frontline employees’ work outcomes? Role of customer-oriented attitude in a full-service restaurant setting [Paper presentation]. The 92nd Tourism Sciences Society of Korea (TOSOK) International Tourism Conference 2022, Busan, South Korea. |
| Linda, I. & Oh, H. (2022, July 6-9). Effect of ostracism on restaurant employees’ work outcomes: Role of job tension and emotional intelligence [Paper presentation]. 26th Asia Pacific Tourism Association (APTA) Annual Conference, Jeju Island, South Korea. |
| Li, J., Lu, Z., & Oh, H. (2021). How Chinese lodging industry handled crisis in post-Covid-19 crisis: An explorative study on crisis management practices and the mediating effects of the organizational factors. Proceeding at Asia Pacific CHRIE, Singapore, June. 2-4. |
| Oh, H., Jeon, H., Choi, J., & Griffin, T. (2021). Effect of role ambiguity on event volunteers' job satisfaction and performance: Role of social exchange qualities. Proceeding at West Federation CHRIE, February. 18-20. |
| Oh, H., & Jang, J. (2018). Service improvisation as a double-edged sword. BEST PAPER AWARD by Journal of Travel and Tourism Marketing (JTTM). Proceeding at the 23rd Annual Graduate Student Research Conference in Hospitality and Tourism, Fort Worth, TX, January. 3-5. |
| Jang, J., Kang, J., Oh, H., & Goh, G. (2017). Does LEED certification help the financial performance of hotels in the United States? It depends on hotel types. Proceeding at the Academy of Global Hospitality and Tourism Conference, Cheongju, South Korea, May 26-28. |
| Oh, H., & Jang, J. (2017). From full-service restaurant servers’ emotional intelligence to tip sizes: Mediating role of team-member exchange. Proceeding at the 2nd Central Federation CHRIE Regional Conference, Stillwater, OK, March. 3-4. |
| Oh, H., & Jang, J. (2017). Team-member exchange and its impacts on customer-oriented attitude and work outcomes. Proceeding at the 22nd Annual Graduate Student Research Conference in Hospitality and Tourism, Houston, TX, January. 5-7. |
| Jones, T., Oh. H., & Fallin, J. (2017). Enhancing GTAs’ teaching effectiveness through teaching training programs: A case study of GTAs at Kansas State University. Proceeding at the 1st International Symposium on Innovative Teaching and Learning Conference, Manhattan, KS, September 26-27. |
| Jones, T., & Oh. H. (2017). Teaching training for GTAs: A follow-up on the effectiveness of GTA training programs. Accepted at the 4th Annual Big 12 Teaching & Learning Conference, Lubbock, TX, June 8-9. |
| Fallin, J., Jones, T., Oh. H., & Cardenas., M. (2017). Campus focus on the 1st Gen Experience. Accepted at the 4th Annual Big 12 Teaching & Learning Conference, Lubbock, TX, June 8-9. |
| Oh, H., & Kwon, J. (2016). Explore food safety of sushi restaurants in California: Regular sushi restaurants vs. full-service Sushi Kiosks in Grocery Stores. Proceeding at the 21st Annual Graduate Student Research Conference in Hospitality and Tourism, Philadelphia, PA, January. 7-9. |
Undergraduate
| Honours & awards |
|
|---|---|
| 2022 | Best Reviewer Award. West Federation Council on Hotel, Restaurant, and Institutional Education (CHRIE). |
2018 |
Overall Outstanding Graduate Student Award, Hospitality Management, Kansas State University |
2018 |
Outstanding Graduate Student for Leadership Award, Hospitality Management, Kansas State University |
2018 |
Best Paper Award at the 23rd Annual Graduate Student Research Conference in Hospitality and Tourism |
2017 |
The Finalist Team at Smith Travel Research (STR) Graduate Student Market Study Competitions |