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Frequently Asked Questions

The deadline for application submission varies every year. Please contact the program office to find out the deadline of application.

You will receive the information about your match through email, starting September, after you attend a training or orientation with the program staff.

The program runs from September to March, or starts as soon as you join the program if you apply after September.

To login as a member, you need your Ryerson username and password. If you've forgotten your ID and password, simply contact the CCS department (x6806) to have it reset. If you do not have a student account, follow these steps to set up your account.

One-on-one Mentoring is provided to strengthen Mentor Mentee relationships. The Mentor and Mentee you are matched with depends on the "partner preference(s)" you indicate in the application form. The most common criteria students indicate are similar programs of study and similar cultural or linguistic background.

As soon as you receive an email informing that you are matched with a Mentor or Mentee, the Mentor should start contacting the Mentee and set up a meeting. You are encouraged to make such contact and meet each other in a week.

Our Open Door Policy encourages you to drop in our office anytime you have questions about the program, about how to communicate with your Mentoring match, or about your life and study at Ryerson. Come visit us inside POD54 or check out the staff page for contact information.

During COVID and campus closure, you can connect with us at

Training and orientation is essential for building a successful mentoring partnership that will help you succeed. Training and orientation ensure the program provides the type of Mentor and Mentee you need, and that we provide the support, resources, and information that you require. If the training and orientation clash with your class time, please contact the program office for alternative sessions. If workshops and other events clash with your class time, you need to inform your Mentor or Mentee.

The training and orientation sessions provide helpful tips, do's and don'ts about making a good mentoring relationship. If you miss the sessions, you are welcome to come and speak to us and we will be very happy to assist you.

Student Mentors can talk to their Lead Mentors and the program staff if there are concerns or questions regarding mentoring relationships. First-Year Mentees should contact the program staff directly via

On average, keep regular contact for 4-6 hours per month. You can contact them in person, phone, e-mail, instant messaging, or even Facebook.

We first identify the best possible match for you. We let you choose a Mentor or Mentee only when 2 students are considered equally suitable for you.

If you are experiencing any sort of problems or issues in your mentoring relationship, or cannot continue your commitment further due to any reasons, please contact the Tri-Mentoring staff at (416) 979-5000 Ext. 6634 or

If you would like to return to the program as a Student Mentor, please log into your profile and sign up as a Mentor for the upcoming year, external link. Be sure to update your profile with any changes to your contact information or pairing preferences. You do not need to re-apply unless you are new to the program.

The Lead Mentor is a student position in Tri-Mentoring that provides assistance and mentoring to a specific group of mentoring pairs in the course of the program during the school year. They connect with the mentor and the mentee to make sure that they engage in the mentoring partnership productively and to help in dealing with any problems if ever they should arise.