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In this topic the invoice in our Inbox should not be paid and must be returned to accounts payable for further handling.
Examples of invoices you may return back to Accounts Payable include:
1- The items were returned already.
2- The wrong items were delivered .
3- Some other discrepancy with paying the invoice.
Open a browser (preferred browser is Mozilla Firefox) and go to www.ryerson.ca/ogf, Click on the Markview link OR click on the link in your notification email.
The MarkView home page will open.
Select the AP Invoices link to display a listing of all invoices that requires your attention.
Press [Tab] to go to the Password field or use a mouse to click into the field.
For our example we will use Tab
Enter the password used to access the financial system.
Enter a valid value e.g. "
Click the OK button.
The invoice number column is your link to the invoce image. Select the Invoice Number 9001353896 to open the invoice image in the viewer.
In this example the invoice needs to be sent back to the supplier, because the dollar amount is incorrect.
So place the Route to Route to Accounts Payable markup.
The image of the invoice is displayed. Review the details on the invoice or any comments from the previous user in the upper right hand corder of the viewer. Take the appropriate action.
If you would like to see the Document History (who/where this invoice has gone) select the Document History Tab and expand the section to see the notes.
In the Comments* field enter in the reason why you are sending the invoice back to Accounts Payable.
Enter a valid value e.g. "The invoice amount is incorrect.".
Click the OK button.
Enter your login information in the username field to access the financial system.
In this session enter "student1".
A message will be displayed at the top of your Web Inbox confirming that the invoice has been successfully sent back to Accounts Payable.
